Resident Concierge Lead

StoryPoint Group; Naperville (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Wages on Demand - Daily pay available

Medical, Dental, Vision, 401k

Generous PTO

Job summary

StoryPoint Naperville is seeking a Lead Receptionist to greet residents and guests, answer calls, route inquiries, and support daily administrative tasks. You will manage check-ins, coordinate with leasing and maintenance, and help maintain a welcoming community atmosphere.

The role requires a high school diploma or equivalent, proficient Microsoft Office, and 1–3 years of related experience. This full-time, on-site position offers competitive pay at $19 per hour, comprehensive benefits, and

Qualifications

• High School diploma or equivalent
• Excellent Microsoft Office skills
• 1–3 years related experience

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answer routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Provide a 1440 experience to our senior residents!
• Distribute applications to prospective employees.
• Assist in the hiring of new staff.
• Assist in scheduling and training employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages, and packages to residents and staff.
• Knowledge of resident apartments, in-house facilities, and local information.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedures (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedure.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
• Assist with accounting duties as assigned by Property Administrator.
• Dress in a professional manner and wear name tag.

Skills

Customer service

Education

High School diploma

Tools

Microsoft Office

Job description

StoryPoint Naperville is seeking a Lead Receptionist to greet residents and guests, answer calls, route inquiries, and support daily administrative tasks. You will manage check-ins, coordinate with leasing and maintenance, and help maintain a welcoming community atmosphere.

The role requires a high school diploma or equivalent, proficient Microsoft Office, and 1–3 years of related experience. This full-time, on-site position offers competitive pay at $19 per hour, comprehensive benefits, and