Front Desk & Resident Services Concierge

StoryPoint Group; Naperville, Northern (IL, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) plan

Income protection

Work-life benefits

Job summary

StoryPoint Group in Naperville, IL is seeking a friendly Receptionist to provide courteous service to residents and guests. The role includes answering calls, daily check-ins, and assisting leasing/hiring processes with a professional demeanor.

The position offers full-time hours, a Monday–Friday schedule from 8am–4pm, and comprehensive benefits. High school diploma or related experience is required, with opportunities for advancement within the company.

Qualifications

• High School diploma: or one to three years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answer routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Provide a 1440 experience to our senior residents!
• Distribute applications to prospective employees.
• Assist in the hiring of new staff.
• Assist in scheduling and training employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages, and packages to residents and staff.
• Knowledge of resident apartments, in-house facilities, and local information.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedures (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedure.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
• Assist with accounting duties as assigned by Property Administrator.
• Dress in a professional manner and wear name tag.

Skills

Telephone handling

Customer service

Organization

Education

High School diploma or equivalent

Job description

StoryPoint Group in Naperville, IL is seeking a friendly Receptionist to provide courteous service to residents and guests. The role includes answering calls, daily check-ins, and assisting leasing/hiring processes with a professional demeanor.

The position offers full-time hours, a Monday–Friday schedule from 8am–4pm, and comprehensive benefits. High school diploma or related experience is required, with opportunities for advancement within the company.