Resident Services & Housing Programs Assistant

Abacus Solutions Group; Grapevine (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Abacus Solutions Group in Grapevine, TX is seeking a Public Housing Assistant to support the Executive Director by managing front office operations and assisting the Public Housing Program.

Duties include resident relations, lease guidance, waiting list processing, and coordinating with vendors; the role requires strong communication, tech skills, and the ability to work with diverse populations. This position emphasizes accuracy, HUD INSPIRE standards, and teamwork.

Qualifications

• Some knowledge of housing and community development is preferred.
• Ability to quickly learn and interpret regulations, policies, and procedures.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Word and Excel.
• Excellent customer service skills and the ability to work with diverse populations.
• Ability to initiate work projects, work independently, and multitask effectively.
• Ability to work in a team environment, contribute as a team member, and treat coworkers and customers with respect.

Responsibilities

• Manage relationships with residents, provide guidance on leases and the housing program, and resolve resident concerns and issues.
• Communicate with applicants to answer questions regarding the waiting list. Maintain and organize waiting list applicant documents.
• Provide referrals to the public on alternative housing solutions.
• Utilize property management software to maintain accurate records of tenant information, rent payments, and maintenance projects.
• Perform housekeeping inspections and understand and implement HUD INSPIRE inspection standards.
• Schedule vendors and maintain good working relationships with service providers.
• Complete other projects and duties as assigned.

Skills

Housing knowledge

Regulations interpretation

Written and verbal communication

Microsoft Word

Microsoft Excel

Customer service

Independent multitasking

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

Abacus Solutions Group in Grapevine, TX is seeking a Public Housing Assistant to support the Executive Director by managing front office operations and assisting the Public Housing Program.

Duties include resident relations, lease guidance, waiting list processing, and coordinating with vendors; the role requires strong communication, tech skills, and the ability to work with diverse populations. This position emphasizes accuracy, HUD INSPIRE standards, and teamwork.