Resident Services Coordinator

AION; Newark (DE); On-site; USD 38,000 - 52,000; Full time

Job summary

AION in Newark, Delaware is seeking a Resident Services Coordinator to maximize resident satisfaction by delivering excellent customer service to residents and guests. The role involves handling administrative tasks, coordinating packages, and supporting the Property Manager in daily operations.

The ideal candidate has 1–2 years of customer service or sales experience, strong English communication, and solid computer/telephone skills.

Qualifications

• High school diploma or equivalent.
• 1-2 years customer service or sales experience.
• Availability to work during designated shift every day of the year, including weekends and holidays.
• Excellent computer and telephone skills.
• Knowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier.
• Excellent English communication skills, both verbal and written.

Responsibilities

• Manage administrative requests from residents.
• Distribute packages and sign for deliveries.
• Record resident service requests and ensure timely follow-up.
• Assist team members with administrative tasks such as move-in/lease packets.
• Issue guest parking passes and notify manager of unauthorized vehicles.
• Maintain schedule for events and amenities.
• Receive and distribute office mail.
• Audit and reconcile keys daily/weekly.
• Ensure all service follow-ups are completed within 24 hours.
• Perform other tasks as assigned by the Business Manager.
• Serve as the primary contact for residents and guests.
• Greet customers and direct them appropriately.
• Provide directions and information about the neighborhood.
• Answer main property phone line and relay messages.
• Maintain cleanliness and curb appeal of common areas.

Skills

Customer service

Communication skills

Computer skills

Telephone skills

Problem solving

Education

High school diploma or equivalent

Tools

Intranet applications

Printers

Multi-line telephones

Fax machine

Photocopier

Job description

Under the direction of the Property Manager, the Resident Services Coordinator is responsible for working to achieve maximize resident satisfaction and retention by providing excellent customer service to residents and guests.

Essential Duties and Responsibilities:

Administrative

• Manage administrative requests from residents
• Distribute packages and sign for deliveries
• Record resident service requests and ensure timely follow-up
• Assist team members with administrative or office needs such as assembling move-in packets and lease packets, etc.
• Issue guest parking passes and notify Business Manager of any unauthorized vehicles
• Maintain schedule for party room, media room, or any other events and amenities
• Receive and distribute office mail
• Audit and reconcile KeyTrak daily and weekly
• Assuring all service request follow up is completed within 24 hours
• Complete all other tasks as assigned by the Business Manager

Customer Service

• Serve as the primary point of contact for the property, greeting all customers, residents, and guests
• Ensure that all guests/customers are let into the building within a timely manner and directed appropriately
• Assist residents with directions, community information and services as well as information regarding the surrounding neighborhood
• Answer primary property phone line and deliver messages to the appropriate recipient
• Ensure excellence in curb appeal and continuous inspection of common areas and desk for cleanliness
• Advise Property Manager or appropriate team member of conditions in the community affecting the resident’s safety, reporting any residential dissatisfaction
• Maintain professional dress and conduct at all times

Requirements:

• High school diploma or equivalent
• 1-2 years customer service or sales experience
• Availability to work during designated shift every day of the year, including weekends and holidays, but excluding vacation and sick hours
• Excellent computer and telephone skills
• Knowledge of intranet applications, printers, multi-line telephones, fax machine, photocopier
• Excellent English communication skills, both verbal and written

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.