Resident Service Coordinator

KW PROPERTY MANAGEMENT AND CONSULTING; Miami Beach (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

KW Property Management & Consulting is seeking a Resident Service Coordinator to greet residents and guests, ensure safety, and coordinate administrative tasks within the community. The role focuses on delivering exceptional customer service and supporting daily operations.

The position requires strong communication, organizational skills, and the ability to follow procedures. A high school diploma/GED and a valid driver’s license are preferred, with some college experience considered an asset.

Responsibilities

• Greet guests and maintain high-quality customer service.
• Monitor and control entry/exit to protect residents and property.
• Coordinate with office staff to update unit owner information in the database.
• Use phone etiquette for professional resident communications.
• Report policy violations and safety concerns to management.
• Maintain key control system and secure keys at all times.
• Familiar with fire alarm operations and emergency reporting procedures.
• Prepare reports of daily activities and any irregularities.

Job description

The Resident Service Coordinator team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Duties And Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Responsible for all documentation of Association violations –inspections as necessary – understands regulations and rules as provided by Board and PM
• Track violations for completion and documents compliance.
• Repeat inspections as necessary within time frame determined for violations compliance
• Primary contact for all non-compliance letters and follow-up to compliance or fine.
• Provide PM with all documentation requesting compliance and resolution - For Board to make determination of fine if necessary
• Update any KWPM systems with violations documentation as directed

Work Environment

The working environment will be indoor and will require team member to sit and stand frequently. Low to moderate noise level in the workplace

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate.

Position Type/Expected Hours of Work

Days and hours of work will be determine at the property. This schedule may change to accommodate the business needs of the property.

Required Education And Experience

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.
• Previous work experience in the in a high-rise property setting is highly desired.
• Valid Drivers License

Position Supervision

Employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

KW Property Management & Consulting is a drug-free workplace.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.