Resident Services & Front Desk Supervisor

FirstService Residential; Atlanta (GA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company match

Occasional travel for training

Job summary

FirstService Residential is seeking a capable on-site professional to lead front desk operations across multiple properties in Atlanta. You will manage guest relations, safety, and daily administrative tasks while maintaining high service standards.

The role requires strong leadership, exceptional communication, and the ability to adapt to changing schedules, including nights and weekends. A hospitality background and reliable transportation are important assets.

Qualifications

• High school diploma or equivalency required.
• Bachelor’s degree from a four (4) year college or University in Hospitality Management preferred.
• Two (2) to three (3) years of supervisory experience preferred.
• Proficiency and working knowledge of Microsoft Office Applications including MS Excel, MS Word and MS Outlook preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage.
• Adheres to company policy in all assigned Properties.
• Needs to have a reliable form of transportation and communication.
• On-duty attire and uniform per company policy; badges displayed at all times.
• Maintain and secure work areas; follow safety procedures; report issues to Property Manager.
• Check the fire alarm panel and report any troubles in writing to the Property Manager.
• Work according to schedule from Director of Operations/Front Desk Coordinator; close supervision.
• Respond to emergencies within two hours of notification.
• Report complaints/issues to Director of Operations/Front Desk Coordinator.
• On call 24/7 for emergencies and call outs; weekends, nights, holidays included.
• May be assigned other duties and responsibilities as required.

Skills

Leadership

Communication

Time management

Attention to detail

Multitasking

Safety awareness

Education

High school diploma

Hospitality management degree (Bachelor’s)

Tools

MS Excel

MS Word

MS Outlook

Job description

FirstService Residential is seeking a capable on-site professional to lead front desk operations across multiple properties in Atlanta. You will manage guest relations, safety, and daily administrative tasks while maintaining high service standards.

The role requires strong leadership, exceptional communication, and the ability to adapt to changing schedules, including nights and weekends. A hospitality background and reliable transportation are important assets.