Resident Experience & Front Desk Lead

FirstService Residential; Nashville (TN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision packages

Time off benefits

401k with company match

Travel may be required

Job summary

FirstService Residential in Nashville is seeking a detail-oriented supervisor to uphold quality customer service for residents and guests, with emphasis on safety, access control, and emergency procedures. The role requires strong leadership, reliability, and the ability to adapt to changing hours.

You will cover shifts, comply with dress code, drive to properties, and respond to emergencies within two hours of notification.

Qualifications

• High school diploma or equivalency required.
• Bachelor’s degree from a four (4) year college or University in Hospitality Management preferred.
• Two (2) to three (3) years of supervisory experience preferred.
• Proficiency and working knowledge of Microsoft Office Applications including MS Excel, MS Word and MS Outlook preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Assists in vacation, sick time, leave of absence, and last-minute shift assistance coverage.
• Adheres to company policy in all assigned Properties.
• Needs to have a reliable form of transportation and communication.
• Follow the Company dress code policy and display identification badges.
• Maintain and treat work areas in a neat and safe manner; safety procedures must always be adhered to.
• Check fire alarm panel and report troubles in writing to the Property Manager immediately.
• Work according to schedule from Director of Operations/Front Desk Coordinator, with close supervision.
• Respond to emergency situations within two hours of notification.
• Report all complaints/issues to The Director of Operations/Front Desk Coordinator.
• On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator, including weekends/nights/holidays.
• May be assigned other duties and responsibilities as required.

Skills

Leadership

Customer service

Communication

Time management

Multilingual (desirable)

Education

High school diploma or equivalency

Hospitality management degree preferred (Bachelor's)

Tools

MS Excel

MS Word

MS Outlook

Job description

FirstService Residential in Nashville is seeking a detail-oriented supervisor to uphold quality customer service for residents and guests, with emphasis on safety, access control, and emergency procedures. The role requires strong leadership, reliability, and the ability to adapt to changing hours.

You will cover shifts, comply with dress code, drive to properties, and respond to emergencies within two hours of notification.