Front Desk Lead — Guest Experience & Security

FirstService Residential; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

FirstService Residential is seeking an on-site Front Desk Supervisor in Atlanta to oversee all Front Desk staff, manage schedules and payroll, and maintain daily logs and logs for incident review. You will ensure smooth operation of reception, greeting residents and guests, and coordinating with security systems.

The role requires strong customer service, communication, and the ability to respond quickly to emergencies, with weekend/extended hours as needed; company benefits and full-time

Qualifications

• High school diploma or equivalency preferred; college level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.

Responsibilities

• Oversees and schedules all Front Desk staff for building.
• Maintains schedules and timesheets/cards for payroll purposes.
• Keeps track of activity logs, incident reports for the Manager’s review.
• Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed.
• Provides training for all new hires assigned to property.
• Forwards vacation and day off requests to Front Desk Coordinator for approval.
• Assists in investigations, tape/log reviews for any unusual incidents.
• Helps Property Manager with any special requests, i.e., administrative work, mailings, etc.
• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner within hours of notification.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.

Skills

Communication skills

Customer service

Multitasking

Emergency response

Interpersonal skills

Education

High school diploma or equivalent

Business or hospitality courses preferred

Tools

Information systems

Job description

FirstService Residential is seeking an on-site Front Desk Supervisor in Atlanta to oversee all Front Desk staff, manage schedules and payroll, and maintain daily logs and logs for incident review. You will ensure smooth operation of reception, greeting residents and guests, and coordinating with security systems.

The role requires strong customer service, communication, and the ability to respond quickly to emergencies, with weekend/extended hours as needed; company benefits and full-time