Resident Services Front Desk Specialist

Baptist Village Communities; Owasso (OK); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

403B Retirement savings plan

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid sick time

Paid personal time off

Referral bonus program

Tuition reimbursement

Vision insurance

Job summary

Baptist Village Communities is seeking a friendly Resident Services Receptionist to be the welcoming first contact for residents, guests, and team members. You will answer calls, greet visitors, process payments, coordinate communications, and support daily office operations with a focus on outstanding customer service.

In this busy front-office role, you'll assist with publications, calendars, events, reservations, and inquiries, maintaining organization and professionalism while balancing

Qualifications

• Previous clerical or office experience preferred.
• Computer skills required.
• Strong customer service and interpersonal skills.
• Professional telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with residents, family, guests and team members.
• Ability to manage multiple responsibilities in a fast-paced environment.

Responsibilities

• Greet and assist residents, guests, prospective residents, and team members in a friendly and professional manner.
• Answer, screen, and transfer incoming telephone calls.
• Support the Resident Services Team with information gathering and communications.
• Receive and distribute mail, packages, and deliveries.
• Receive resident payments and process related transactions.
• Maintain calendars, publications, and resident communications.
• Coordinate reservations, work orders, and event logistics.
• Assist with planning and executing special events.
• Provide general office support and assist Human Resources as needed.

Skills

Customer service

Telephone etiquette

Organization

Communication

Multitasking

Interpersonal skills

Tools

Computer skills

Microsoft Office

Job description

Baptist Village Communities is seeking a friendly Resident Services Receptionist to be the welcoming first contact for residents, guests, and team members. You will answer calls, greet visitors, process payments, coordinate communications, and support daily office operations with a focus on outstanding customer service.

In this busy front-office role, you'll assist with publications, calendars, events, reservations, and inquiries, maintaining organization and professionalism while balancing