Lead Front Desk & Resident Services Coordinator

Independence Village Senior Living; Brighton (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

Income protection

Work-life benefits

Job summary

Independence Village Senior Living in Brighton, MI is seeking a Receptionist to deliver friendly, professional service to residents and guests. You will answer calls, assist with daily check-ins, greet visitors, and support leasing and staff coordination in a courteous environment.

The role requires a high school diploma or equivalent, with 0-3 years related experience. The position is full-time, typically Monday–Friday, with a pay rate of $19 per hour and a comprehensive benefits package.

Qualifications

• High School diploma or equivalent is required.

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answer routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Provide a 1440 experience to our senior residents!
• Distribute applications to prospective employees.
• Assist in the hiring of new staff.
• Assist in scheduling and training employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages, and packages to residents and staff.
• Knowledge of resident apartments, in-house facilities, and local information.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedures (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedure.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance.
• Assist with accounting duties as assigned by Property Administrator.
• Dress in a professional manner and wear name tag.

Education

High School diploma or equivalent

Job description

Independence Village Senior Living in Brighton, MI is seeking a Receptionist to deliver friendly, professional service to residents and guests. You will answer calls, assist with daily check-ins, greet visitors, and support leasing and staff coordination in a courteous environment.

The role requires a high school diploma or equivalent, with 0-3 years related experience. The position is full-time, typically Monday–Friday, with a pay rate of $19 per hour and a comprehensive benefits package.