Resident Services Concierge - Front Desk

Spectrum Retirement Communities, LLC; Overland Park (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid time off

Holiday pay

Daily Pay

Perk Spot discounts

Job summary

Spectrum Retirement Communities is seeking a full-time front desk team member to greet visitors, answer phones, and respond to questions from residents and families. You will handle inquiries, coordinate messages, and assist during emergencies in a friendly, organized manner.

The role emphasizes dependable, professional communication and the ability to manage multiple tasks at once while maintaining a welcoming lobby environment.

Qualifications

• High School diploma or equivalent is required.
• Experience in an office environment, answering phones, or customer service preferred.
• Technology skills are important.
• Must be self-motivated, organized, and professional.
• Must be able to work independently and handle multiple tasks at one time.
• Strong communication skills are critical.

Responsibilities

• Greet and direct all visitors to the front desk in a friendly and helpful way.
• Answer all incoming phone calls and transfer the calls or take messages as appropriate.
• Respond to resident and family member questions and concerns.
• Respond to and appropriately handle emergency situations.
• Monitor and maintain the cleanliness of the front lobby and entrance area.

Skills

Customer service

Phone handling

Communication

Organizational skills

Multitasking

Teamwork

Education

High School diploma or equivalent

Tools

Office software

Job description

Spectrum Retirement Communities is seeking a full-time front desk team member to greet visitors, answer phones, and respond to questions from residents and families. You will handle inquiries, coordinate messages, and assist during emergencies in a friendly, organized manner.

The role emphasizes dependable, professional communication and the ability to manage multiple tasks at once while maintaining a welcoming lobby environment.