Resident Services Front Desk Specialist

Paycom; Milwaukee (WI); On-site; USD 23,000 - 29,000; Full time

Job summary

Saint John’s Communities is seeking a Resident Service Specialist to operate one of the lobby desks, greet residents and visitors, and provide exceptional customer service while processing routine tasks and coordinating with the Resident Services team.

You will answer phones, manage the front desk, monitor safety systems, assist with scheduling, deliveries, and transportation arrangements, and document information with confidentiality in a supportive, resident-first environment.

Qualifications

• Must be a high school graduate or GED; college coursework preferred.
• 1+ year experience in customer services and/or with multi-line telephone systems.
• Proficient in Microsoft Office (Word, Excel, Publisher, Outlook).
• Fluent English; dependability, communication skills, and a warm manner.
• Able to work flexible hours including evenings, weekends, and holidays.
• Able to multi-task and work independently with minimal supervision.

Responsibilities

• Answers telephone, determines call purpose, and transfers as needed.
• Greet residents, families, guests, and staff; provide directions and information.
• Monitor facility access, log visitors, and report suspicious activity.
• Manage safety checks, document deliveries, and coordinate transportation.
• Maintain confidential records and assist with appointments and events.
• Prepare memos, reports, and shift handoffs; support scheduling and training.

Skills

Customer service

Multiline phone system

Communication skills

Dependability

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Word

Excel

Publisher

Outlook

Job description

Saint John’s Communities is seeking a Resident Service Specialist to operate one of the lobby desks, greet residents and visitors, and provide exceptional customer service while processing routine tasks and coordinating with the Resident Services team.

You will answer phones, manage the front desk, monitor safety systems, assist with scheduling, deliveries, and transportation arrangements, and document information with confidentiality in a supportive, resident-first environment.