Resident Services Desk Clerk - Property Management

The Unity Council; Oakland (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Vacation and sick time

Medical and dental benefits

Life insurance

Flexible spending account

403(b) with employer match

Commuter benefits

Professional development

Job summary

The Unity Council, based in Oakland, CA, seeks a PDC Desk Clerk in the Property Management Department to provide front-line customer service for residents, guests, and staff and to help maintain daily operations. You will monitor access, respond to inquiries, and support the maintenance and management teams.

The role emphasizes professional communication, strong organization, and confidential handling of resident information, with duties spanning move-in/out coordination, logs, and

Qualifications

• Able to greet residents, guests and vendors professionally
• Respond to inquiries and maintain logs and sign-in records
• Process rent and security deposits and assist with notices
• Coordinate with maintenance and management teams
• Maintain confidentiality of resident and property information

Responsibilities

• Greet residents, guests and vendors in professional and courteous manner
• Monitor building entry and exit activity and maintain visitor and vendor sign-in logs
• Answer phones, take messages and respond to residents’ inquiries
• Receive packages and deliver notices
• Write and submit work orders in Yardi for Maintenance team.
• Issue keys to technicians/vendors, log keys out/in, ensure return of keys
• Issue keys fobs and gate access procedure when applicable
• Assist in Move In/Move Out procedures including notices and renewal letters
• Assist with administrative tasks: filing, copying, scanning and data entry
• Prepare incidents reports and documents for complaints or concerns
• Support emergency procedures and evacuations
• Collect rent and security deposits and make bank deposits
• Process weekly invoices
• Update waitlist, parking and garden boxes
• Provide excellent customer service and maintain positive community atmosphere

Skills

Customer service

Multi-tasking

Microsoft Office

Verbal & written communication

Professional demeanor

Education

High school diploma or GED

Tools

Yardi

Job description

The Unity Council, based in Oakland, CA, seeks a PDC Desk Clerk in the Property Management Department to provide front-line customer service for residents, guests, and staff and to help maintain daily operations. You will monitor access, respond to inquiries, and support the maintenance and management teams.

The role emphasizes professional communication, strong organization, and confidential handling of resident information, with duties spanning move-in/out coordination, logs, and