Desk Clerk

Southeastern Property Management LLC; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

SPM, LLC is seeking a Desk Clerk to work closely with the Community Manager, staff, and residents, greeting visitors and supporting daily operations at the building.

You will maintain open lines of communication, protect privacy, understand building layouts and safety systems, monitor access, log activities, and handle calls professionally. The position requires reliability, teamwork, and the ability to multitask efficiently.

Qualifications

• Excellent customer service and ability to communicate with management, staff, and residents.
• Must respect privacy and confidentiality of residents and staff.
• Familiarity with building layout and safety/emergency systems.
• Ability to monitor building access and report unusual activity.
• Follow safety procedures and handle emergencies calmly.
• Professional phone handling and visitor management.
• Strong written and verbal communication skills.
• Friendly, energetic, punctual, self-motivated, organized, and detail-oriented.
• Capable of working independently and as part of a team.
• Excellent multitasking ability.
• Must have valid driver1s license and auto insurance.

Responsibilities

• Provide excellent customer service and maintain open lines of communication among management, staff and residents.
• Respect privacy and confidentiality of residents, fellow staff members and visitors.
• Be familiar with layout of building and apartments and with fire alarm system/emergency panel and how they work.
• Monitor building and who is in building at all times by using surveillance equipment and by checking the visitor register. Report any unusual occurrences to the proper authorities and/or Community Manager.
• Follow community business, emergency and safety procedures as related to residents and the building. Be able to handle emergencies and non-emergencies in a calm manner.
• Answer all phone calls to the community in a professional manner.
• Record necessary information in the Front Desk Log.
• Sign in all packages delivered to the building per community procedures.
• Observe relevant safety rules as required.
• Must be a strong and effective communicator with high level written and verbal communication skills.
• Must be friendly, energetic, punctual, self-motivated, organized, and detail-oriented.
• Must be able to work independently and as a team member with a helpful attitude.
• Excellent ability to multi-task.
• Must have valid drivers license and auto insurance.

Skills

Customer service

Communication skills

Privacy and confidentiality

Building layout familiarity

Fire alarm system familiarity

Surveillance awareness

Safety procedures adherence

Phone etiquette

Record keeping

Organization

Multitasking

Dependability

Job description

SPM, LLC, a full service national property management firm, is seeking a Desk Clerk.
As a Desk Clerk, you work closely with the Community Manager, other community personnel and residents, and welcome visitors to the building.

• Provide excellent customer service and maintain open lines of communication among management, staff and residents.
• Respect the privacy and confidentiality of residents, fellow staff members and visitors.
• Be familiar with layout of building and apartments and with fire alarm system/emergency panel and how they work.
• Monitor building and who is in building at all times by using surveillance equipment and by checking the visitor register. Report any unusual occurrences to the proper authorities and/or Community Manager.
• Follow community business, emergency and safety procedures as related to residents and the building. Be able to handle emergencies and non-emergencies in a calm manner.
• Answer all phone calls to the community in a professional manner.
• Record necessary information in the Front Desk Log.
• Sign in all packages delivered to the building per community procedures.
• Observe relevant safety rules as required.
• Must be a strong and effective communicator with high level written and verbal communication skills.
• Must be friendly, energetic, punctual, self-motivated, organized, and detail-oriented.
• Must be able to work independently and as a team member with a helpful attitude.
• Excellent ability to multi-task.
• Must have valid drivers license and auto insurance.

SPM, LLC is an equal opportunity employer. Drug-free workplace