Resident Services Coordinator II

National Church Residences; Neshannock Township (PA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical & Rx

Retirement Program

PTO and Holidays

Tuition Reimbursement

Job summary

National Church Residences is seeking a Service Coordinator to advance better living and care for seniors in New Castle and Wheatland, PA. This full-time role focuses on advocacy, program coordination, and connecting residents with community services and resources.

The ideal candidate has a Bachelor’s degree in social work or a related field and 2+ years of social service experience with elderly populations, plus knowledge of local resources.

Qualifications

• Bachelor’s degree in social work or related field preferred.
• Two or more years of experience delivering social services to elderly and/or family populations preferred.
• Working knowledge of supportive services and local community resources.
• Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Responsibilities

• Demonstrates ability to advocate, organize, problem-solve, and provide results for the residents served.
• Assume responsibility for coordinating programs and activities for residents.
• Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents.
• Identify low-cost service providers and/or negotiate discounts.
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary
• Develop a Resource Directory that includes a listing of state and/or local service providers
• Sponsor educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Provide quality customer service to all residents, addressing concerns and assisting with basic needs
• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling
• Monitor, document, and relay any feedback or concerns from residents and their families
• Manage relationships, both internally and externally exercising appropriate communication and interpersonal skills

Education

Bachelor’s degree in social work or related field

Job description

National Church Residences is seeking a Service Coordinator to advance better living and care for seniors in New Castle and Wheatland, PA. This full-time role focuses on advocacy, program coordination, and connecting residents with community services and resources.

The ideal candidate has a Bachelor’s degree in social work or a related field and 2+ years of social service experience with elderly populations, plus knowledge of local resources.