Resident Services Coordinator I: Community Impact & Support

Eden Housing, Inc.; Santa Cruz (CA); On-site; USD 35,000 - 41,000; Full time

Job summary

Eden Housing, Inc. in California is hiring a Resident Services Coordinator I to serve as the frontline anchor of EHRSI's revitalization strategy. The RSC I delivers tiered service bundles across domains and maintains accurate documentation in Salesforce.

Under supervision, you facilitate universal programs, provide coaching-based support, coordinate referrals, and help residents achieve housing stability, economic mobility, and wellbeing while embedding equity into daily practice.

Qualifications

• 1-2 years of experience and/or training in human services, community outreach, customer-facing roles, or related fields
• OR equivalent combination of education and experience
• Entry-level candidates with strong interpersonal skills and willingness to learn will be considered

Responsibilities

• Deliver Tier 1 universal programs directly, including workshops, wellness checks, and community events.
• Provide coaching-based first level support across housing stability, economic mobility, health and digital inclusion.
• Coordinate referrals to partner-delivered specialists and manage warm handoffs.
• Document resident interactions and outcomes in Salesforce within set timelines.

Skills

Domain Literacy

Coaching-Based Practice

Tech Proficiency

Cultural Competency

Interpersonal Skills

Organizational Skills

Equity Commitment

Tools

Salesforce

Job description

Eden Housing, Inc. in California is hiring a Resident Services Coordinator I to serve as the frontline anchor of EHRSI's revitalization strategy. The RSC I delivers tiered service bundles across domains and maintains accurate documentation in Salesforce.

Under supervision, you facilitate universal programs, provide coaching-based support, coordinate referrals, and help residents achieve housing stability, economic mobility, and wellbeing while embedding equity into daily practice.