Resident Services Navigator I

Eden Housing, Inc.; San Jose (CA); On-site; USD 36,905 - 43,063; Full time

Job summary

Eden Housing, Inc. is hiring a Resident Services Coordinator I to support residents across housing stability, economic mobility, health, digital inclusion, and youth/family engagement.

The role delivers Tier 1 universal programs, provides coaching-based first level support, and coordinates referrals to partner specialists, with strong CRM documentation and equity focus. Working at EHRSI sites, the RSC I builds trust with residents, manages a diverse caseload, and collaborates with property teams

Qualifications

• 1–2 years of experience and/or training in human services, community outreach, customer-facing roles, or related fields.
• OR equivalent combination of education and experience.
• Entry-level candidates with strong interpersonal skills and willingness to learn will be considered.

Responsibilities

• Deliver Tier 1 universal programs directly to residents.
• Provide coaching-based first level support across all service domains.
• Coordinate afterschool programs, youth activities, and parent engagement workshops.
• Assist residents with referrals to partner-delivered specialists when needed.
• Document all resident interactions and outcomes in CRM within 48 hours.

Skills

Trauma-informed care

Coaching-based practice

CRM experience

MS Office

Education

1–2 years of experience in human services

Tools

Salesforce

MS Office

Job description

Eden Housing, Inc. is hiring a Resident Services Coordinator I to support residents across housing stability, economic mobility, health, digital inclusion, and youth/family engagement.

The role delivers Tier 1 universal programs, provides coaching-based first level support, and coordinates referrals to partner specialists, with strong CRM documentation and equity focus. Working at EHRSI sites, the RSC I builds trust with residents, manages a diverse caseload, and collaborates with property teams