Resident Services Navigator I

Eden Housing; San Jose (CA); On-site; USD 36,905 - 43,063; Full time

Job summary

Eden Housing in San Jose, CA, is seeking a Resident Services Coordinator I to provide frontline support and services to residents at various properties. The ideal candidate will deliver community-building activities and facilitate access to resources for housing stability and wellness.

This role involves understanding resident needs, assisting with crisis situations, and documenting interactions accurately in Salesforce. Interested applicants should have a high school diploma and preferably some experience in community outreach or related fields.

Qualifications

• 1-2 years of experience in human services, community outreach, or customer-facing roles.
• Training or experience working with diverse cultures and specific populations.
• Experience with crisis and mental health interventions.

Responsibilities

• Deliver Tier 1 Universal Programs directly to residents.
• Support residents with housing stability and economic mobility.
• Build relationships with local service providers and community partners.

Skills

Interpersonal Skills

Cultural Competency

Coaching-Based Practice

Education

High School Degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Eden Housing in San Jose, CA, is seeking a Resident Services Coordinator I to provide frontline support and services to residents at various properties. The ideal candidate will deliver community-building activities and facilitate access to resources for housing stability and wellness.

This role involves understanding resident needs, assisting with crisis situations, and documenting interactions accurately in Salesforce. Interested applicants should have a high school diploma and preferably some experience in community outreach or related fields.