Resident Services Coordinator — HOA & Front Desk

Ccmc; Henderson (NV); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision

401(k) matching

Paid time off

Parental leave

Training assistance

EAP

Wellness program

Life and disability insurance

Pet insurance

Flexible Spending Accounts

Job summary

CCMC, a community management company, is seeking a Resident Services Administrator to manage the front desk and address visitor and caller needs, ensuring a courteous and informed welcome. You will handle payments, process mail, maintain files, and support monthly reporting, while coordinating with the Community Manager to support events and maintain organized communications with residents.

The role requires strong communication, organization, and computer literacy, with a flexible schedule to

Qualifications

• Excellent verbal and written communication skills.
• Excellent telephone manners and customer service commitment.
• Excellent organizational and multi-tasking abilities.
• Proficiency with Microsoft Office and general PC software.
• Ability to exercise independent judgment.

Responsibilities

• Answer incoming calls and greet office visitors.
• Provide information or route requests; deliver messages as needed.
• Accept Association payments and assist members with payment options.
• Operate and maintain office equipment (printers, fax, copier, scanner, phone, online services).
• Prepare outgoing mail/packages and manage postage.
• Open/date stamp/log incoming mail and deliveries.
• Update electronic lot files and other community documents.
• Update resident email lists and Constant Contact monthly.
• Maintain association forms including welcome information.
• Track inventory and order office supplies.
• Ensure proper filing of Homeowner, accounting, and documents.
• Participate in community events and meetings as needed.
• Prepare and distribute periodic reports; track expenses for financials.
• Perform community lot audits.

Job description

CCMC, a community management company, is seeking a Resident Services Administrator to manage the front desk and address visitor and caller needs, ensuring a courteous and informed welcome. You will handle payments, process mail, maintain files, and support monthly reporting, while coordinating with the Community Manager to support events and maintain organized communications with residents.

The role requires strong communication, organization, and computer literacy, with a flexible schedule to