Luxury Concierge Front Desk - Resident Experience

CCMC; Gilbert (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Parental leave

Education assistance

Job summary

CCMC is seeking a Front Desk Associate to warmly welcome residents, guests, and vendors and support daily property operations. The role emphasizes outstanding customer service, problem-solving, and a friendly, professional demeanor in a luxury condominium community.

The ideal candidate will manage fob access, handle calls, schedule service requests, and assist the management team with administrative tasks while contributing to a positive resident experience. Weekend availability is required.

Qualifications

• Excellent verbal and written communication abilities.
• Strong customer service and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office programs and general computer systems.

Responsibilities

• Greet residents, guests, vendors, and visitors in a professional and welcoming manner.
• Assist residents with package retrieval and delivery notifications.
• Manage resident fob access, credentials, and related requests.
• Answer and direct phone calls professionally and efficiently.
• Schedule appointments, meetings, and resident service requests.
• Provide general administrative support to the management team.
• Respond to resident questions and concerns while delivering exceptional customer service.
• Maintain accurate records, logs, and community databases.
• Assist with office organization, filing, correspondence, and special projects.
• Support community events and resident engagement activities when needed.

Skills

Customer service

Communication

multitasking

Organizational skills

Microsoft Office

Job description

CCMC is seeking a Front Desk Associate to warmly welcome residents, guests, and vendors and support daily property operations. The role emphasizes outstanding customer service, problem-solving, and a friendly, professional demeanor in a luxury condominium community.

The ideal candidate will manage fob access, handle calls, schedule service requests, and assist the management team with administrative tasks while contributing to a positive resident experience. Weekend availability is required.