Resident Services Administrator

Ccmc; Henderson (NV); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental and Vision

401(k) matching

Paid time off

Parental leave

Training assistance

EAP

Wellness program

Life and disability insurance

Pet insurance

Flexible Spending Accounts

Job summary

CCMC, a community management company, is seeking a Resident Services Administrator to manage the front desk and address visitor and caller needs, ensuring a courteous and informed welcome. You will handle payments, process mail, maintain files, and support monthly reporting, while coordinating with the Community Manager to support events and maintain organized communications with residents.

The role requires strong communication, organization, and computer literacy, with a flexible schedule to

Qualifications

• Excellent verbal and written communication skills.
• Excellent telephone manners and customer service commitment.
• Excellent organizational and multi-tasking abilities.
• Proficiency with Microsoft Office and general PC software.
• Ability to exercise independent judgment.

Responsibilities

• Answer incoming calls and greet office visitors.
• Provide information or route requests; deliver messages as needed.
• Accept Association payments and assist members with payment options.
• Operate and maintain office equipment (printers, fax, copier, scanner, phone, online services).
• Prepare outgoing mail/packages and manage postage.
• Open/date stamp/log incoming mail and deliveries.
• Update electronic lot files and other community documents.
• Update resident email lists and Constant Contact monthly.
• Maintain association forms including welcome information.
• Track inventory and order office supplies.
• Ensure proper filing of Homeowner, accounting, and documents.
• Participate in community events and meetings as needed.
• Prepare and distribute periodic reports; track expenses for financials.
• Perform community lot audits.

Job description

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the community:

This beautiful, master-planned community includes acres of parks, trails and open space. Amenities include a Community Center, seasonally-heated pools, splash areas, various ball courts and fields, amphitheaters, and picnic areas. It currently offers amenities that appeal to those who choose to live an active lifestyle, with additional amenities planned. Kids have places to play. Families have places to gather, and couples have places to escape and explore. There really is something for everyone!

The Resident Services Administrator reports to the Community Manager. The Resident Services Administrator is responsible for the clerical administration for the Community Association. Position is tasked with managing the front desk and seeing to the needs of all visitors and callers.

The Resident Services Administrator will:

• answer incoming calls and greet all persons arriving at the office
• provide relevant information and direct requests or deliver accurate message appropriately
• accept Association payments, process checks for immediate posting and assist membership with payment options/methods
• operate and maintain office equipment to include printers, fax, copier, scanner, telephone and online services
• prepare all outgoing mail or packages & use scales/ postage meters to affix postage, maintain sufficient postage
• open, date stamp, log in, and appropriately disseminate all incoming mail and deliveries
• update and maintain electronic lot files and other community documents
• update community resident email address list and add to Constant Contact on a monthly basis
• maintain a variety of association forms including welcome information
• track inventory, maintain and order office supplies
• ensure appropriate Homeowner Files, Documents and Accounting files are processed and stored for proper retention online or hard copy, as appropriate
• participate in community events and meetings as needed
• prepare and distribute periodic reports as assigned
• track expenses, organize and process receipts for financial statement accruals
• perform community lot audit

The ideal candidate will:

• have the ability to communicate effectively both orally and in writing
• have excellent telephone manner, with a commitment to the highest customer service possible
• have excellent organizational skills and be efficient in work ethic
• be a multi-tasker and self-starter
• be computer literate with knowledge of Microsoft programs, and other PC-based software
• exercise independent judgment in carrying out instructions
• have experience in homeowner association operations
• attend meetings and community events, which may take place outside of normal business hours
• be flexible and have a stable means of transportation

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What we offer:

• Pay Range: $21.00–$25.00 per hour, based on experience, skills, and qualifications.
• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!