Resident Services Lead – Community & Events

Capital Consultants Management Corporation; Loxahatchee Groves (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

Wellness program

FSAs

401k

Paid time off

Paid parental leave

Education assistance

Employee assistance program

Disability insurance

Life insurance

Pet insurance

Job summary

Capital Consultants Management Corporation (CCMC) is seeking a Resident Services Coordinator for our Florida community. You will provide office support, assist with membership services, and help manage daily clerical tasks for the site management team.

You will greet guests, handle calls, draft documents, coordinate resident-hosted events, update the calendar and website, and support a resident-centric, customer-service focused environment.

Qualifications

• Customer service experience; HOA operations knowledge preferred
• Excellent telephone manner and commitment to high-quality service
• Effective communication skills
• Organized and detail-oriented professional
• Proficient with Microsoft Office (Outlook, Word, Excel)
• Valid driver’s license in the state of employment
• Ability to work after-hours and weekends at community events as needed
• Must pass pre-employment drug screen and background check

Responsibilities

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading association documents including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the association’s website and calendar
• Receiving, preparing and delivering mail, packages and dry cleaning
• Performing other administrative duties as needed

Skills

Customer service experience

Excellent telephone manner

Effective communication

Organizational skills

Attention to detail

Flexibility to work after-hours

Tools

Microsoft Office

Job description

Capital Consultants Management Corporation (CCMC) is seeking a Resident Services Coordinator for our Florida community. You will provide office support, assist with membership services, and help manage daily clerical tasks for the site management team.

You will greet guests, handle calls, draft documents, coordinate resident-hosted events, update the calendar and website, and support a resident-centric, customer-service focused environment.