Resident Services Concierge & Community Relations

Sares Regis Group; Menlo Park (CA); On-site; USD 77,146,000 - 82,656,000; Full time

Benefits offered by this job

401(k) match

Rental incentives

Bonuses

Rental discounts

Medical, dental, vision

Vacation accrual

Sick time accrual

Job summary

Sares Regis Group Residential of Newport Beach, California, is seeking an experienced customer service professional to join our Menlo Park community as an OpportUNITY Resident Services Coordinator / Concierge. The role focuses on greeting prospects and residents, delivering personalized service, and maintaining positive relationships to meet expectations.

The candidate will handle resident events, communications, and timely responses to concerns while working with property software and standard

Qualifications

• Must have excellent customer service experience with ability to pass fair housing exam.
• Must have relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Ability to work independently without direct supervision.
• Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Responsibilities

• Greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, ending with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

Skills

Customer service

Communication

Independent work

Resident engagement

Fair housing knowledge

File audits

Flexible schedule

Tools

Outlook

Excel

Word

Internet software

Job description

Sares Regis Group Residential of Newport Beach, California, is seeking an experienced customer service professional to join our Menlo Park community as an OpportUNITY Resident Services Coordinator / Concierge. The role focuses on greeting prospects and residents, delivering personalized service, and maintaining positive relationships to meet expectations.

The candidate will handle resident events, communications, and timely responses to concerns while working with property software and standard