Resident Services Coordinator

OPCO Skilled Management; Green Park (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

The Rehabilitation Center of Independence is seeking a Receptionist/Clerk/Administrative Assistant to welcome residents, orient them to services, and support daily front-desk operations. You will handle telephones, route inquiries, perform clerical tasks, file documents, process mail, schedule appointments, and liaise between residents and multiple departments to ensure smooth service delivery.

This non-exempt, daytime role requires proficient Microsoft Office skills and strong communication

Qualifications

• Highschool Diploma required.
• Proficiency with Microsoft office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

Responsibilities

• Greets residents and orients to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Completes clerical work for administrative and facility personnel; opens, delivers, and forwards mail; transcribes materials; records appointments.
• Answers telephone and directs caller to correct station; takes messages and answers routine correspondence.

Skills

Effective communication skills

Interpersonal skills

Customer service

Education

Highschool Diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

The Rehabilitation Center of Independence is seeking a Receptionist/Clerk/Administrative Assistant to welcome residents, orient them to services, and support daily front-desk operations. You will handle telephones, route inquiries, perform clerical tasks, file documents, process mail, schedule appointments, and liaise between residents and multiple departments to ensure smooth service delivery.

This non-exempt, daytime role requires proficient Microsoft Office skills and strong communication