Resident Services Concierge - Independent Living

Eliza Jennings; Olmsted Township (OH); On-site; USD 21,000 - 23,000; Full time

Job summary

Eliza Jennings in Olmsted Township, OH is seeking a Receptionist for its Independent Living community. This full-time role greets visitors, answers calls, assists residents, and handles administrative tasks to keep the front desk running smoothly. The schedule is Monday through Friday, 8:00 a.m.

to 4:30 p.m. The position requires cordial interpersonal skills, proficiency with Microsoft Office, and the ability to multitask in a busy healthcare-adjacent setting.

Qualifications

• Demonstrated ability to work with the public, residents, and staff at all levels.
• Demonstrated written and oral communication skills; ability to greet residents, families and the public; telephone skills.
• Demonstrated organization skills; ability to multitask.

Responsibilities

• Greet and assist all visitors, residents, and staff in a courteous and professional manner; respond to general questions and orient to the facility. Answer, screen and direct phone calls; take messages and place out-going calls.
• Assist residents with administrative tasks.
• Respond to resident requests; resolve problems and/or refer to appropriate staff member
• Schedule all meeting rooms.
• Collect, sort, distribute and prepare mail, messages and courier deliveries for staff and residents
• Schedule, update and maintain meeting room calendars. Provide assistance with scheduling transportation requests updating the schedule as needed and alerting drivers to changes
• Perform miscellaneous administrative and clerical tasks as assigned
• Tidy and maintain the reception area
• Provide the people we serve with clear opportunities to direct their own lives and decide how they will spend their day
• Ensure a safe environment for residents and utilize tools and equipment in a safe manner
• Report all hazardous conditions including incidents, injuries, and equipment to the appropriate Supervisor immediately
• Adhere to mission statement and all company policies including, but not limited to job description, HIPAA, Residents’ Rights, annual TB test, and education assignment completion
• Participate on committees as assigned
• Adapt to changes in responsibilities in a positive manner, be receptive to new ways of completing tasks, and flexible in carrying out assignments.

Skills

Microsoft Office Suite

Interpersonal skills

Written and oral communication

Patience and empathy

Organization and multitasking

Listening and understanding

Telephone skills

Tools

Microsoft Office Suite

Job description

Eliza Jennings in Olmsted Township, OH is seeking a Receptionist for its Independent Living community. This full-time role greets visitors, answers calls, assists residents, and handles administrative tasks to keep the front desk running smoothly. The schedule is Monday through Friday, 8:00 a.m.

to 4:30 p.m. The position requires cordial interpersonal skills, proficiency with Microsoft Office, and the ability to multitask in a busy healthcare-adjacent setting.