Evening Resident Services Coordinator

Merriam Gardens Healthcare & Rehab; Shawnee (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401K

Annual evaluations

Dental insurance

Disability insurance

Electronic documentation

Employee appreciation events

Health insurance

Life insurance

Modified Comp

Paid time off

Vision insurance

Job summary

The facility is seeking a receptionist to greet residents, coordinate between departments and ensure smooth daily operations. You will handle inquiries, assist with discharge planning and support regulatory compliance.

Key duties include clerical tasks, phone management, emergency notifications and maintaining accurate resident records. Excellent communication and Microsoft Office skills are essential.

Qualifications

• High school diploma required.
• Proficiency with Microsoft Word, Excel and Outlook.
• Strong communication skills with residents, families, staff, physicians, consultants, providers and government agencies.

Responsibilities

• Greets new residents and orients them to facility services (telephone, cable, dietary preferences, laundry and activities).
• Resolves requests, questions and complaints; improves customer service information.
• Acts as liaison between residents and other departments.
• Assists with inquiries on resident satisfaction and reports trends to QA committee.
• Coordinates discharge planning with resident, family, rehab, nursing and referrals to agencies.
• Arranges for resident consultations as needed.
• Maintains a strong customer service role within the facility.
• Supports adherence to Federal and State regulations including survey processes and corrections of deficiencies.
• Performs clerical tasks: mail handling, scheduling, transcription and filing.
• Answers phones and directs callers, taking messages as needed.
• Alerts responsible parties in emergencies; compiles reports and questionnaires.
• Announces notifications over the public address system.
• Updates resident directory with names, locations and extensions.
• Arranges service for office equipment; distributes employment applications.

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The facility is seeking a receptionist to greet residents, coordinate between departments and ensure smooth daily operations. You will handle inquiries, assist with discharge planning and support regulatory compliance.

Key duties include clerical tasks, phone management, emergency notifications and maintaining accurate resident records. Excellent communication and Microsoft Office skills are essential.