Resident Services Concierge & Front Desk Specialist

Santa Marta Retirement; Olathe (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Santa Marta Retirement is seeking a full-time Concierge/Administrative Support to serve as the welcoming point for Independent Living residents, families, visitors, and staff.

The role assists residents with reservations, transportation, and service requests, while providing administrative support to the Director of Operations. Strong organization, communication, and technical skills ensure accurate data entry and effective multi-tasking across departments.

Qualifications

• High school diploma or GED is required.
• Two years in customer service or admin support preferred.
• Senior living, hospitality, healthcare, or service industry experience preferred.
• Strong customer-service, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities, maintain accuracy, and follow through in a busy environment.
• Professional judgment and discretion when handling confidential information.
• Proficiency in Microsoft Word and Outlook, with basic Excel skills.
• Ability to learn Uniguest and other community software and communication systems.
• Ability to prepare and proofread professional communications, notices, calendars, and resident-facing materials.

Responsibilities

• Greet residents, families, visitors, vendors and staff and serve as front-desk contact.
• Assist residents with reservations, transportation, and service requests.
• Monitor designated emergency systems and respond per procedures.
• Prepare resident communications and calendars; maintain notices.
• Maintain information in Uniguest and other community systems; data entry.
• Support administrative projects and front-desk coverage across departments.
• Balance concierge and administrative duties while maintaining resident service.

Skills

Customer service

Reception

Communication

Organization

Problem-solving

Multitasking

Discretion

Teamwork

Education

High school diploma or GED

Tools

Uniguest

Microsoft Word

Outlook

Excel (basic)

Job description

Santa Marta Retirement is seeking a full-time Concierge/Administrative Support to serve as the welcoming point for Independent Living residents, families, visitors, and staff.

The role assists residents with reservations, transportation, and service requests, while providing administrative support to the Director of Operations. Strong organization, communication, and technical skills ensure accurate data entry and effective multi-tasking across departments.