Independent Living Concierge / Administrative Support

Santa Marta Retirement; Olathe (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Santa Marta Retirement is seeking a full-time Concierge/Administrative Support to serve as the welcoming point for Independent Living residents, families, visitors, and staff.

The role assists residents with reservations, transportation, and service requests, while providing administrative support to the Director of Operations. Strong organization, communication, and technical skills ensure accurate data entry and effective multi-tasking across departments.

Qualifications

• High school diploma or GED is required.
• Two years in customer service or admin support preferred.
• Senior living, hospitality, healthcare, or service industry experience preferred.
• Strong customer-service, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities, maintain accuracy, and follow through in a busy environment.
• Professional judgment and discretion when handling confidential information.
• Proficiency in Microsoft Word and Outlook, with basic Excel skills.
• Ability to learn Uniguest and other community software and communication systems.
• Ability to prepare and proofread professional communications, notices, calendars, and resident-facing materials.

Responsibilities

• Greet residents, families, visitors, vendors and staff and serve as front-desk contact.
• Assist residents with reservations, transportation, and service requests.
• Monitor designated emergency systems and respond per procedures.
• Prepare resident communications and calendars; maintain notices.
• Maintain information in Uniguest and other community systems; data entry.
• Support administrative projects and front-desk coverage across departments.
• Balance concierge and administrative duties while maintaining resident service.

Skills

Customer service

Reception

Communication

Organization

Problem-solving

Multitasking

Discretion

Teamwork

Education

High school diploma or GED

Tools

Uniguest

Microsoft Word

Outlook

Excel (basic)

Job description

Description

The Concierge/Administrative Support position serves as a welcoming point of contact for Independent Living residents, families, visitors, vendors, and associates while providing administrative support to the Director of Operations.

This full-time position assists residents with reservations, transportation, work requests, community services, and other daily needs. Responsibilities also include monitoring designated emergency systems, preparing resident communications, maintaining information through Uniguest and other community systems, completing data entry and recordkeeping, and assisting with administrative projects.

The successful candidate will be friendly, professional, organized, detail-oriented, comfortable using technology, and able to manage multiple priorities while maintaining excellent resident service and front-desk coverage. This position works collaboratively across departments and supports Santa Marta’s Mission, Values, and Catholic social teachings.

Requirements

• High school diploma or equivalent required.
• Two years of experience in customer service, administrative support, reception, or a related field preferred.
• Senior living, hospitality, healthcare, or other service-oriented experience preferred.
• Strong customer-service, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities, maintain accuracy, and follow through in a busy, resident-focused environment.
• Professional judgment and discretion when handling confidential information.
• Proficiency in Microsoft Word and Outlook, with basic Excel skills.
• Ability to learn Uniguest and other community software and communication systems.
• Ability to prepare and proofread professional communications, notices, calendars, and resident-facing materials.
• Ability to work independently and collaboratively while balancing concierge and administrative responsibilities.
• Dependable attendance and availability during scheduled hours.
• Ability to sit, stand, walk, use standard office equipment, and lift or move up to 20 pounds as needed.
• Ability to respond appropriately to emergency systems and resident needs in accordance with established procedures.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.