Resident Services Concierge & Front Desk Admin

Creekside Center for Rehabilitation and Healing; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Creekside Center for Rehabilitation and Healing invites applications for a receptionist to provide warm, responsive interaction with residents, families and visitors. You will support the Administrative Team, answer calls, manage sign-in binders and handle routine clerical tasks with professionalism.

Responsibilities include greeting visitors, directing calls, maintaining resident lists, processing mail, and protecting resident PHI.

Qualifications

• Must have tact, sensitivity and professionalism in interactions with residents and families.
• Team member of Administrative Team and Business Office Manager as coordinator.
• Operates switchboard and trains others for relief.
• Answers telephones, directs calls to appropriate person or department.
• Processes incoming and outgoing calls efficiently.
• Types correspondence, reports and other documents as needed.
• Distributes mail as directed.
• Maintains current list of residents and their room numbers.
• Protects residents' PHI and reports any violations.

Responsibilities

• Greet visitors courteously and direct them appropriately.
• Maintain sign-in binders for visitors and vendors.
• Handle filing, copying and document preparation.
• Assist with mail distribution and general administrative tasks.
• Support Directors with administrative duties as required.

Skills

Communication

Customer service

Teamwork

Professionalism

Tools

Switchboard operation

Job description

Creekside Center for Rehabilitation and Healing invites applications for a receptionist to provide warm, responsive interaction with residents, families and visitors. You will support the Administrative Team, answer calls, manage sign-in binders and handle routine clerical tasks with professionalism.

Responsibilities include greeting visitors, directing calls, maintaining resident lists, processing mail, and protecting resident PHI.