Weekend Front Desk & Resident Services Coordinator

Willow Ridge Wellness & Rehabilitation; White Settlement (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Willow Ridge Wellness and Rehab Center is seeking a receptionist to greet residents, explain services, and coordinate with multiple departments to ensure smooth operation. The role focuses on customer service, communication with families and staff, and supporting compliance with center policies and regulatory requirements.

Candidate should have a high school diploma, proficiency with Word, Excel and Outlook, and excellent interpersonal skills to maintain positive relationships with residents,

Qualifications

• High school Diploma required.
• Proficiency with Microsoft Office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.

Responsibilities

• Meets and greets all new residents to facility; orients residents to facility services.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee; follows up on inquiries.
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as role model to foster superb customer service.

Skills

Interpersonal communication

Coordination

Auditing/compliance

Education

High school Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Willow Ridge Wellness and Rehab Center is seeking a receptionist to greet residents, explain services, and coordinate with multiple departments to ensure smooth operation. The role focuses on customer service, communication with families and staff, and supporting compliance with center policies and regulatory requirements.

Candidate should have a high school diploma, proficiency with Word, Excel and Outlook, and excellent interpersonal skills to maintain positive relationships with residents,