Patient Concierge & Front Desk Specialist

Ciena Healthcare; West Bloomfield Charter Township (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401K with matching funds

Life Insurance

Tuition Reimbursement

Job summary

Ciena Healthcare is seeking a Receptionist to represent the company positively while greeting visitors, answering phones, and directing calls. The role provides clerical support to staff and contributes to a welcoming, efficient facility environment.

Responsibilities include managing calls, directing visitors, maintaining patient lists, and ensuring sign-in/out procedures. This on-site position offers benefits and opportunities to support residents and staff daily.

Qualifications

• Minimum high school diploma or equivalent.
• Typing proficiency of 50-60 words per minute.

Responsibilities

• Answer incoming and direct incoming calls.
• Greet and direct visitors and family members.
• Maintain current patient listing to be able to direct visitors and phone calls.
• Directs walk-in applicants to electronic application process
• Organize work to be addressed by receptionist on other shifts.
• Ensures vendors and visitors sign in and out.
• Ensuring residents sign in and out of the facility as required per policy.
• Provide clerical support for the Administrator and other staff, as directed.
• Adhere to confidentiality requirements.
• Announce emergency codes and instructions over public address system as required.
• Enter demographic information into the Electronic Medical Record, as directed by the Administrator.
• Demonstrate knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.
• Know of emergency and disaster procedures of the facility.
• Demonstrate respect for co-workers and respond to needs of residents by complying with facility policies.
• Demonstrate ability to prioritize tasks/responsibilities and complete duties within allotted time.
• Assure participation in relevant in-service training sessions.
• Attend and participate in facility meetings, as assigned.

Skills

Typing speed

Customer service

Phone etiquette

Education

High school diploma

Typing 50–60 wpm

Job description

Ciena Healthcare is seeking a Receptionist to represent the company positively while greeting visitors, answering phones, and directing calls. The role provides clerical support to staff and contributes to a welcoming, efficient facility environment.

Responsibilities include managing calls, directing visitors, maintaining patient lists, and ensuring sign-in/out procedures. This on-site position offers benefits and opportunities to support residents and staff daily.