Resident Experience Concierge

Brookdale; Akron (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Assistance program

Employee discounts

Referral program

Early wage access

Voluntary benefits

Tuition reimbursement

Life insurance

Job summary

Brookdale is seeking a Receptionist to greet visitors, answer questions, sign guest sheets, and route calls to the right staff in a resident community. You may handle mail, assist with basic clerical duties, and keep visitor logs as part of daily front-desk operations.

The role emphasizes courteous service, ability to respond to emergencies per community protocol, and collaboration with team members to maintain a welcoming environment for residents and families.

Responsibilities

• Greets all visitors entering the community, answers questions, ensures visitors sign guest sheets, and routes calls to the proper residents and staff.
• Sorts, delivers, and collects incoming/outgoing community and resident mail; may perform basic clerical duties and maintain visitor logs.
• May respond to resident emergencies by contacting appropriate internal and external parties following community protocol.

Job description

Brookdale is seeking a Receptionist to greet visitors, answer questions, sign guest sheets, and route calls to the right staff in a resident community. You may handle mail, assist with basic clerical duties, and keep visitor logs as part of daily front-desk operations.

The role emphasizes courteous service, ability to respond to emergencies per community protocol, and collaboration with team members to maintain a welcoming environment for residents and families.