Resident Services Concierge & Front Desk

KW Property Management & Consulting; Miami (FL); Hybrid; USD 26,000 - 38,000; Full time

Job summary

KW Property Management & Consulting seeks a front desk team member to greet residents and guests, coordinate with staff, and maintain security and information flow at the community.

You will handle check-ins, phone etiquette, report incidents, manage access, and support the Association office with daily tasks; a high school diploma and reliable driving license required; prior front desk experience preferred.

Qualifications

• Front desk experience required or preferred.
• Strong customer service and interpersonal skills.
• Familiarity with basic security and safety procedures.

Responsibilities

• Greet guests and residents, maintaining high-quality service.
• Monitor entrances/exits and enforce check-in policies.
• Coordinate with staff to maintain/update unit owner info in the database.
• Handle calls with professional phone etiquette and clear communication.
• Report violations or safety concerns to management.
• Maintain key control and report any missing keys.
• Be aware of fire alarm system operations and report incidents.
• Perform valet duties as needed by shift schedule.

Skills

Front Desk Experience

Customer Service

Security awareness

Organization skills

Communications skills

Valid Driver's License

Education

High school diploma or GED

Some college preferred

Tools

Computer software

Job description

KW Property Management & Consulting seeks a front desk team member to greet residents and guests, coordinate with staff, and maintain security and information flow at the community.

You will handle check-ins, phone etiquette, report incidents, manage access, and support the Association office with daily tasks; a high school diploma and reliable driving license required; prior front desk experience preferred.