Resident Concierge & Security Liaison

KW Property Management LLC; Miami Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

KW Property Management LLC is seeking a friendly front desk team member to greet residents and guests, provide information, and ensure a meaningful visit with excellent customer service.

You will monitor access, coordinate with office staff, manage keys, and report issues while maintaining security in a high-rise community. Strong communication and basic computer skills are essential; some college is preferred.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software to perform various tasks and demonstrate organizational skills.
• Minimum six months related experience and/or training.
• Previous work in a high-rise property setting is highly desired.
• Valid Driver's License.

Responsibilities

• Greet all guests in a standing upright position and provide exceptional customer service.
• Monitor and authorize entrance and departure of employees, visitors, and others to guard against theft.
• Coordinate with office staff to maintain/update unit owner information in the database.
• Use proper phone etiquette for all calls and maintain professional communication.
• Report violations of rules and regulations and protect residents and property.
• Maintain key control system and ensure keys are locked and accounted for.
• Familiarize with fire alarm systems and report incidents to management.
• Write reports of daily activities and irregularities and report maintenance needs to the Association office.
• Position may require valet attendant duties based on shift schedules.

Skills

Interpersonal skills

Communication skills

Organizational skills

Computer skills

Education

High school diploma or GED

Some college

Job description

KW Property Management LLC is seeking a friendly front desk team member to greet residents and guests, provide information, and ensure a meaningful visit with excellent customer service.

You will monitor access, coordinate with office staff, manage keys, and report issues while maintaining security in a high-rise community. Strong communication and basic computer skills are essential; some college is preferred.