Resident Services Concierge & Front Desk

KW PROPERTY MANAGEMENT AND CONSULTING; Miami (FL); On-site; USD 30,000 - 38,000; Full time

Job summary

KW Property Management and Consulting in Miami, FL seeks a front desk team member dedicated to delivering excellent resident and guest service. You will greet visitors and guide them with information to ensure a meaningful visit.

You will monitor entrances, manage check-ins, maintain key control, report incidents, and coordinate with management, engineering, or security for emergencies and repairs. Qualifications include a high school diploma or GED, basic computer skills, at least six months of

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with using computer software; strong organizational and interpersonal skills.
• Minimum six months related experience; high-rise property experience desired.
• Valid driver’s license.

Responsibilities

• Greet guests as they enter; provide professional customer service.
• Monitor and authorize entrance/exit to guard against theft and maintain security.
• Coordinate with office staff to update owner information in the database.
• Use proper phone etiquette and handle calls clearly and professionally.
• Report violations of rules and regulations promptly.
• Observe safety measures and report damage, theft, or unusual occurrences.
• Maintain key control and ensure keys are locked and accounted for.
• Be familiar with fire alarm operations and report incidents to management.
• Call police or fire departments in emergencies or unauthorized presence.
• Follow policies for emergency response with management and security.
• Write daily activity and incident reports; report maintenance needs.
• Report maintenance items and issues to the Association office daily.
• Perform valet attendant duties as required by shift schedules.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High school diploma or GED

Some college preferred

Tools

Computer software

Job description

KW Property Management and Consulting in Miami, FL seeks a front desk team member dedicated to delivering excellent resident and guest service. You will greet visitors and guide them with information to ensure a meaningful visit.

You will monitor entrances, manage check-ins, maintain key control, report incidents, and coordinate with management, engineering, or security for emergencies and repairs. Qualifications include a high school diploma or GED, basic computer skills, at least six months of