Resident Services Concierge

KW Property Management LLC; Miami (FL); On-site; USD 26,000 - 29,000; Full time

Job summary

KW Property Management LLC in Miami, FL is seeking a Front Desk Agent / Residential Service Coordinator to greet residents and guests and provide exceptional information and resources for a meaningful visit.

The role acts as a liaison between guests, residents, and property staff, ensuring security, smooth check-ins, and high-quality customer service. Multiple duties include coordinating with maintenance, handling inquiries, and supporting the association in daily operations.

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with using computer software and basic office tools.
• Minimum six months related experience required.
• Experience in high-rise property setting is highly desired.
• Valid driver's license.

Responsibilities

• Greet all guests and provide excellent customer service.
• Monitor and control entrance and departure to maintain security.
• Coordinate with office staff to update resident information.
• Provide professional phone etiquette for calls.
• Maintain key control system and report issues.
• Be familiar with fire alarm operations and report incidents.
• Complete daily activity and irregularity reports.
• Assist as valet attendant as required.

Skills

Customer service

Interpersonal skills

Communication skills

Professionalism

Phone etiquette

Education

High school diploma or GED; some college preferred

Tools

MS Office

Job description

KW Property Management LLC in Miami, FL is seeking a Front Desk Agent / Residential Service Coordinator to greet residents and guests and provide exceptional information and resources for a meaningful visit.

The role acts as a liaison between guests, residents, and property staff, ensuring security, smooth check-ins, and high-quality customer service. Multiple duties include coordinating with maintenance, handling inquiries, and supporting the association in daily operations.