Resident Experience & Front Desk Supervisor

KW PROPERTY MANAGEMENT AND CONSULTING; Town of Florida (NY); On-site; USD 52,000 - 65,000; Full time

Job summary

KW Property Management and Consulting is seeking a Front Desk Supervisor to provide friendly, outgoing customer service and act as a liaison between residents, guests, and staff. The role oversees Front of House operations, coordinates safety and service levels, and ensures policy compliance across the building.

The ideal candidate has a strong managerial background, proficient in Microsoft Office, and is prepared to contribute to budgeting and scheduling efforts.

Qualifications

• High School Diploma required; AA/BA degree preferred.
• Strong managerial background.
• Proficient in Microsoft Office applications.
• Minimum of one year related experience and/or training.
• Bi-lingual; Spanish and English may be required at some properties.

Responsibilities

• Oversees Front of House operations including Front Desk, loading dock, package room and Safety Agents.
• Maintains safety procedures and policies, ensuring building and resident safety.
• Manages resident relationships to ensure retention and high levels of customer service and timely resolution of concerns.
• Schedules staff to cover building needs and manages departmental schedules.
• Assists with budgeting and long-term planning.
• Writes reports of daily activities and irregularities.
• Ensures compliance with company safety standards and policies.
• Coordinate with other business groups to achieve goals.

Skills

Organizational skills

Interpersonal skills

Communication

Leadership

Budgeting

Staff scheduling

Supervision

Microsoft Office

Education

High School Diploma

AA or BA degree preferred

Tools

Microsoft Office

Job description

KW Property Management and Consulting is seeking a Front Desk Supervisor to provide friendly, outgoing customer service and act as a liaison between residents, guests, and staff. The role oversees Front of House operations, coordinates safety and service levels, and ensures policy compliance across the building.

The ideal candidate has a strong managerial background, proficient in Microsoft Office, and is prepared to contribute to budgeting and scheduling efforts.