Front Desk & Guest Services Concierge

KW PROPERTY MANAGEMENT AND CONSULTING; Fort Lauderdale (FL); On-site; USD 29,000 - 38,000; Full time

Job summary

KW Property Management and Consulting is seeking a Front Desk Team Member in Fort Lauderdale to greet guests, provide information, and deliver exceptional customer service to residents and visitors. The role acts as a liaison between guests, residents, and staff, with duties including access control, incident reporting, and maintaining the key control system.

The position requires a high school diploma or GED, basic computer skills, strong interpersonal abilities, and a valid driver's license.

Qualifications

• High school diploma or GED required; some college preferred.
• Must be familiar with using computer software to perform various tasks; strong organizational and interpersonal skills.
• Minimum six months related experience; previous high-rise property experience desired.
• Valid driver's license required.

Responsibilities

• Greet all guests and provide superior customer service.
• Monitor entrances and authorize access for employees, visitors, and others.
• Coordinate with office staff to maintain and update unit owner information in the database.
• Answer calls with professional phone etiquette and assist residents.
• Report violations of rules and regulations and any incidents.
• Maintain security by controlling keys and reporting any damage or theft.
• Know fire alarm operations and report incidents to management.
• Call police or fire departments in emergencies.
• Draft reports of daily activities and irregularities.
• Log maintenance items and notify the Association office.

Skills

Interpersonal skills

Organizational skills

Communication skills

Computer literacy

Driver's license

Education

High school diploma or GED

Tools

Office software

Job description

KW Property Management and Consulting is seeking a Front Desk Team Member in Fort Lauderdale to greet guests, provide information, and deliver exceptional customer service to residents and visitors. The role acts as a liaison between guests, residents, and staff, with duties including access control, incident reporting, and maintaining the key control system.

The position requires a high school diploma or GED, basic computer skills, strong interpersonal abilities, and a valid driver's license.