Resident Services Concierge

StoryPoint Group; Silvis (IL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

StoryPoint Group is seeking a friendly receptionist to support residents and staff in Silvis, IL. You will manage phone calls, greet guests, and assist with basic administrative tasks in a fast-paced community setting.

Responsibilities include answering calls, directing inquiries to the Leasing Team, handling mail and packages, coordinating room reservations, and supporting the Property Administrator with accounting tasks as needed. A polished, professional demeanor is essential.

Qualifications

• High School diploma; or one to three years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answering routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Distribute applications to prospective employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages and packages to residents and staff.
• Know emergency call system and emergency procedure (fire, medical, and police).
• Assist with accounting duties as assigned by Property Administrator.
• Dress in a professional manner and wear name tag.
• As a receptionist, always maintain a positive attitude which supports team performance and productivity.

Education

High School diploma or equivalent

Job description

StoryPoint Group is seeking a friendly receptionist to support residents and staff in Silvis, IL. You will manage phone calls, greet guests, and assist with basic administrative tasks in a fast-paced community setting.

Responsibilities include answering calls, directing inquiries to the Leasing Team, handling mail and packages, coordinating room reservations, and supporting the Property Administrator with accounting tasks as needed. A polished, professional demeanor is essential.