Resident Experience Coordinator - Full-Time, Daily Pay

StoryPoint; Naperville (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k)

Income protection

Work-life benefits

Job summary

StoryPoint in Naperville, IL is seeking a professional Receptionist to provide friendly, efficient service to residents and guests. You will manage phone calls, check-ins, and front-desk tasks in a fast-paced environment.

The role requires a High School diploma or equivalent and 1-3 years of related experience. Candidates should communicate effectively, greet visitors warmly, and support leasing staff as needed. Competitive benefits and growth opportunities are offered.

Qualifications

• High School diploma or equivalent; 1-3 years related experience.
• Strong communication and customer-service skills.

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answer routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Provide a 1440 experience to our senior residents!
• Distribute applications to prospective employees.
• Assist in the hiring of new staff.
• Assist in scheduling and training employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages, and packages to residents and staff.
• Knowledge of resident apartments, in-house facilities, and local information.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedures (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedure.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
• Assist with accounting duties as assigned by Property Administrator.
• Dress in a professional manner and wear name tag.

Education

High School diploma

1-3 years related experience

Job description

StoryPoint in Naperville, IL is seeking a professional Receptionist to provide friendly, efficient service to residents and guests. You will manage phone calls, check-ins, and front-desk tasks in a fast-paced environment.

The role requires a High School diploma or equivalent and 1-3 years of related experience. Candidates should communicate effectively, greet visitors warmly, and support leasing staff as needed. Competitive benefits and growth opportunities are offered.