Resident Experience Concierge

StoryPoint; Green Bay (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

StoryPoint is seeking a courteous Receptionist to provide efficient service to residents and visitors at our Howard location. You will answer calls, greet guests, route inquiries, and support leasing staff.

The role requires a high school diploma or equivalent, strong Microsoft Office skills, and the ability to work independently in a professional environment. You will coordinate mail, manage check-ins, and assist with basic accounting tasks.

Qualifications

• High School diploma; or one to three years related experience and/or training; or equivalent combination of education and experience.
• Excellent Microsoft Office skills

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answering routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Provide 1440 experience to our senior residents!
• Distribute applications to prospective employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages and packages to residents and staff.
• Knowledge of resident apartments, in-house facilities and local information.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedure (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedure.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
• Assist with accounting duties as assigned by Property Administrator.
• Dress in a professional manner and wear name tag.
• As a receptionist, always maintain a positive attitude which supports team performance and productivity.

Skills

Excellent Microsoft Office

Education

High School diploma

Tools

Microsoft Office

Job description

StoryPoint is seeking a courteous Receptionist to provide efficient service to residents and visitors at our Howard location. You will answer calls, greet guests, route inquiries, and support leasing staff.

The role requires a high school diploma or equivalent, strong Microsoft Office skills, and the ability to work independently in a professional environment. You will coordinate mail, manage check-ins, and assist with basic accounting tasks.