Resident Services Associate

Associa; Miami (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Associa is hiring a Front Desk Agent to greet residents and guests, verify access, and act as the gatekeeper for the property. You will coordinate deliveries, monitor security, and ensure a safe, welcoming environment while handling inquiries with professionalism.

The role requires strong customer service, English fluency, and ability to work with minimal supervision. Proficiency in a property management system is preferred, with a focus on resident satisfaction and confidentiality.

Qualifications

• High school graduate or equivalent.
• Fluency in English spoken and written.
• Experience in customer service or hospitality front desk preferred.
• Ability to input and access information in property management systems.

Responsibilities

• Greet vendors, residents and guests and provide access as needed.
• Coordinate package and delivery management.
• Monitor security cameras and exterior doors for safety.
• Maintain a clean, professional front desk and assist residents with requests.
• Assist with crisis situations and emergencies per procedures.

Skills

Customer Service

Attention to detail

English fluency

Communication

Education

High School Diploma

Hospitality Training

Tools

Property Management System

Point of Sale

Job description

The Front Desk Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences.

The Front Desk staff will have experience working in customer service with the ability to interact positively with individuals and take initiative in providing a high level of resident service and support.Front Desk Associate will also be responsible for rovering the building premises and package handling for residents.

• Greeting vendors, residents and their guests.
• Coordinating all deliveries of packages, flowers, restaurant food.
• Duties include controlling and monitoring security cameras.
• Monitoring of building's exterior doors, and maintaining a secure environment for our residents.
• Monitoring and Controlling guest/vendor access to residential floors.
• Collaborating with other building staff personnel, and ensure residents, and their guests needs are met.
• Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management.
• Ensure all areas are maintained in a professional and clean manner during shift.
• Follow all safety and security policies, programs and procedures.
• Be able to handle crisis situations in the event of emergency and/or fire.
• Be able to answer the telephone and speak clearly and professionally.
• Other duties as assigned by management.

Requirements

• High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Fluency in English both verbally and non‑verbally.
• Provide legible communication and directions.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest/member's service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest/member information and pertinent resort data.
• Ability to input and access information in the property management system/computers/point of sales system.
• Some college or training in Hospitality Industry.
• Previous experience as Front Desk Agent.

Job Type: Full-time

Experience:

• Customer Service: 2 years (Preferred)
• Spa: 2 years (Preferred)

Education:

• High school (Required)

Language:

• Spanish, Russian, Portuguese preferred

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com .

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