Front Desk & Guest Concierge (Part-Time)

Associa; Clayton (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Associa is seeking a part-time Front Desk Associate to serve as the first point of contact for residents, guests, vendors, and prospective residents. The role focuses on delivering exceptional customer service within a welcoming, professional, and resident-centered environment.

The Front Desk Associate supports daily community operations by assisting residents with inquiries, coordinating communications, managing visitor access, and providing administrative support to the management team.

Qualifications

• High School Diploma or GED required.
• Minimum one year of customer service, reception, or administrative experience preferred.
• Experience in residential communities, property management, senior living, or hospitality preferred.

Responsibilities

• Welcome and assist residents, guests, vendors, and prospective residents.
• Serve as a front desk contact for questions, concerns, and requests.
• Answer, screen, and direct incoming calls and emails.
• Maintain resident records and community databases.
• Assist residents with amenity reservations, event registrations, and community information.
• Monitor visitor access procedures.
• Receive and distribute mail, packages, and deliveries.
• Support community events and activities.
• Coordinate with management staff to address resident concerns.
• Maintain front desk supplies and materials.
• Perform document preparation, filing, scanning, and copying.
• Maintain a clean and organized reception area.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

MS Office

Time management

Attention to detail

Confidentiality

Professional appearance

Education

High School Diploma or GED

1+ year customer service/administrative experience

Job description

Associa is seeking a part-time Front Desk Associate to serve as the first point of contact for residents, guests, vendors, and prospective residents. The role focuses on delivering exceptional customer service within a welcoming, professional, and resident-centered environment.

The Front Desk Associate supports daily community operations by assisting residents with inquiries, coordinating communications, managing visitor access, and providing administrative support to the management team.