Resident Services Concierge

ccmcnet; Mesquite (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Paid time off

Paid parental leave

Training and educational assistance

Employee assistance program

Job summary

CCMC, a community management company, seeks a Resident Services Coordinator to support the site management team with greeting residents and guests, answering phones, and handling clerical tasks. You will assist with amenity access, reservations, and document preparation, while coordinating calendars and communications across the team.

The role involves ensuring excellent customer service, reliable office operations, and accurate records for HOA activities.

Qualifications

• Experience in customer service and welcoming guests.
• Ability to communicate professionally and clearly.
• Strong organizational skills with attention to detail.
• Experience with reservations, scheduling or events is a plus.
• Must pass background check and drug screen.

Responsibilities

• Greet guests, answer phones, and direct calls.
• Provide information about amenities, programs, events, policies, and resources.
• Assist residents with amenity access credentials and troubleshooting.
• Operate and maintain office equipment.
• Draft and proofread association documents including maintenance work orders.
• Coordinate amenity reservations and required documentation.
• Support calendars, website, reservations, spreadsheets, and correspondence.
• Receive, prepare, and deliver mail and packages.
• Perform additional administrative duties as needed.

Skills

Customer service

Communication

Organization

Scheduling

Reservation handling

Tools

Microsoft Office

Job description

CCMC, a community management company, seeks a Resident Services Coordinator to support the site management team with greeting residents and guests, answering phones, and handling clerical tasks. You will assist with amenity access, reservations, and document preparation, while coordinating calendars and communications across the team.

The role involves ensuring excellent customer service, reliable office operations, and accurate records for HOA activities.