Resident Services Coordinator: Community Concierge

ccmcnet; Las Vegas (NV); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Wellness program

401k with company match

Paid time off and holidays

Parental leave

Training and education assistance

Employee Assistance Program

Job summary

CCMC, a community management company, is seeking a Resident Services Administrator for an established guard-gated community in Las Vegas. The role focuses on front desk duties, visitor management, and delivering excellent customer service to residents.

You will handle payments, maintain files, assist with events, and prepare periodic reports while supporting the Community Manager. Strong communication, organization, and computer skills are essential; some extended hours for events may apply.

Qualifications

• Ability to communicate effectively both orally and in writing.
• Excellent telephone manner with high customer service standards.
• Strong organizational skills and efficient work ethic.
• Ability to multi-task and be a self-starter.
• Computer literate with Microsoft programs and PC software.
• Independent judgment in following instructions.
• Experience in homeowner association operations.

Responsibilities

• Answer incoming calls and greet visitors at the office.
• Provide information and direct requests or deliver messages appropriately.
• Accept Association payments and process checks for posting; assist with payment options.
• Operate and maintain office equipment (printers, fax, copier, scanner, phone, online services).
• Prepare outgoing mail/packages and manage postage; maintain postage supplies.
• Update electronic lot files and other community documents; maintain resident email lists.
• Update forms including welcome information; track inventory and order supplies.
• Ensure proper filing of Homeowner Files and accounting documents.
• Participate in community events and meetings; prepare periodic reports and track expenses.
• Perform community lot audits.

Skills

Communication

Telephone etiquette

Organizational skills

Multi-tasking

Self-starter

Computer literacy

Independent judgment

HOA operations experience

Tools

Microsoft Office

Job description

CCMC, a community management company, is seeking a Resident Services Administrator for an established guard-gated community in Las Vegas. The role focuses on front desk duties, visitor management, and delivering excellent customer service to residents.

You will handle payments, maintain files, assist with events, and prepare periodic reports while supporting the Community Manager. Strong communication, organization, and computer skills are essential; some extended hours for events may apply.