Resident Services Coordinator

CCMC; Mesquite (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision

Wellness program

Flexible Spending Accounts

Company-matching 401k contributions

Paid time off

Paid parental leave

Training and education assistance

Employee Assistance Program and Calm

Disability & life insurance

Pet insurance

Caring team culture

Job summary

CCMC is seeking a Resident Services Coordinator to support the community management team at a master-planned community. You will handle front-desk duties, resident interactions, amenity access, and administrative tasks to ensure smooth daily operations.

The role requires strong customer service, excellent communication, and proficiency with Microsoft Office. You will work a Wednesday-Sunday schedule and may attend occasional after-hours events.

Qualifications

• Customer service experience, preferably in HOA operations.
• Excellent telephone manner and professional demeanor.
• Strong communication, organization and attention to detail.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience with reservations, scheduling and events is a plus.
• Must have a valid driver's license for the state of employment.
• Flexibility to work occasional after-hours community events.

Responsibilities

• Greeting and assisting guests and residents; answer phones and direct calls.
• Provide information about amenities, programs, events, policies, and resources.
• Assist residents with amenity access credentials and troubleshoot issues.
• Operate and maintain office equipment.
• Draft and proofread association documents like maintenance work orders.
• Coordinate amenity reservations and rentals; ensure proper documentation and communication.
• Assist Lifestyle Director with calendars, website, reservations, spreadsheets and correspondence.
• Receive, prepare and deliver mail and packages.
• Perform other administrative duties as needed.

Skills

Customer service

Phone etiquette

Communication

Organization

Microsoft Office

Reservations & events

Driver's license

Flexibility

Tools

Outlook

Word

Excel

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

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Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

Homeowners will be amazed by the amenity and pool complex, unparalleled in the entire region. Additionally, the community offers immaculate terrain in the backdrop of a relaxing lake and miles of bike and hiking trails.

The Resident Services Coordinator provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

What you’ll accomplish:

• Greeting and assisting guests, answering phones, and directing calls
• Providing information about amenities, programs, events, policies, and community resources.
• Assisting residents with obtaining amenity access credentials and troubleshooting issues when necessary.
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Coordinating amenity reservations and rentals, including required documentation and communication.
• Assisting the Lifestyle Director and management team with calendars, website, reservations, spreadsheets, and correspondence
• Receiving, preparing and delivering mail, and packages.
• Performing other administrative duties as needed

What we’re looking for:

• Availability to work a Wednesday-Sunday schedule 8:30-5:30
• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively with a professional, friendly, and approachable demeanor.
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Experience with reservations, scheduling and/or events is a plus.
• Must have a valid driver’s license in the state of employment
• Flexibility to work occasional after-hours community events as needed
• Must pass a pre-employment drug screen and background check
• If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a
• valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 30 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will r equest and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)
• We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.
• What we offer:
• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!