Resident Experience & Community Services Coordinator

Greystar; Houston (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability & Life insurance

Paid Time off

Housing discount for onsite residents

6-Week Sabbatical after 10 years of"s

Job summary

Greystar is seeking a Resident Services Coordinator in Houston to deliver exceptional customer service to prospective and current tenants and to coordinate resident activities with property staff, supporting a quality living experience across the community.

You will handle newsletter development, event planning, maintenance coordination, and reporting while working a flexible schedule, including evenings and weekends; the role offers an hourly wage between $16.75 and $21.00 plus robust benefits

Qualifications

• Experience in customer service or property operations.
• Strong communication and organizational skills.

Responsibilities

• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
• Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Job description

Greystar is seeking a Resident Services Coordinator in Houston to deliver exceptional customer service to prospective and current tenants and to coordinate resident activities with property staff, supporting a quality living experience across the community.

You will handle newsletter development, event planning, maintenance coordination, and reporting while working a flexible schedule, including evenings and weekends; the role offers an hourly wage between $16.75 and $21.00 plus robust benefits