Resident Services Assistant Manager

alcomgt; Memphis (TN); On-site; USD 30,307 - 34,440; Full time

Job summary

ALCO is seeking an Assistant Community Manager to support daily property operations, lease processing, and resident services at a Memphis-area property. You will work with the Community Manager and staff to keep a welcoming environment and ensure compliance with program rules.

The role requires strong organizational skills, communication, and proficiency with Microsoft Office. Experience with Section 8 and Tax Credits is preferred; on-going training and benefits are provided.

Qualifications

• High School diploma or equivalent.
• Must be over 18 years of age.
• Must be able to speak, read and write English.
• Must have administrative or property management experience.
• Understanding of and experience with Project-Based Section 8 and Tax Credit programs preferred.
• Must be able to multi-task and meet deadlines.
• Ability to communicate professionally and effectively with co-workers, residents, vendors, and corporate office staff.
• Must be proficient with Microsoft Office (Excel, Word, and Outlook).
• Operational experience as a manager or assistant manager of a similar residential apartment community is preferred but not required.
• Note: In states requiring persons executing residential leases on behalf of landlords to be 21 years of age, the minimum required age shall be 21 in conformance with state law.

Responsibilities

• Assist the Community Manager in the daily operation of the property and lead the property and property team in the absence of the Community Manager.
• Ensure accurate and efficient completion of application, lease, and annual income re-certification paperwork.
• Complete resident interviews, leasing documents, and certifications of income to ensure the property provides housing for the families with the greatest financial need.
• File evictions in a timely manner.
• Work closely with leasing and maintenance staff with coordination of tasks.
• Answer incoming phone calls and handle them accordingly.
• Investigate and help to resolve complaints, disturbances, and lease violations.
• Coordinate with outside vendors to arrange for trash removal, maintenance, landscaping, security, and other services.

Skills

Administrative skills

Property management experience

Multitasking

Communication

MS Office

Section 8 knowledge

Tax Credit knowledge

Leadership experience

English proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

ALCO is seeking an Assistant Community Manager to support daily property operations, lease processing, and resident services at a Memphis-area property. You will work with the Community Manager and staff to keep a welcoming environment and ensure compliance with program rules.

The role requires strong organizational skills, communication, and proficiency with Microsoft Office. Experience with Section 8 and Tax Credits is preferred; on-going training and benefits are provided.