Resident Services & Property Operations Assistant

alcomgt; Memphis (TN); On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company 401(k)

Paid time off

Paid holidays

Life and disability insurance

Job summary

ALCO is seeking an Assistant Community Manager to support daily property operations and deliver quality housing for families in need. You will handle leasing paperwork, income certifications, and coordinate with leasing and maintenance staff, vendors, and residents to maintain a welcoming, compliant property.

In the absence of the Community Manager, you may guide the team, ensure accuracy of certifications, and uphold ALCO’s commitment to service and diversity while working in a structured,

Qualifications

• High School diploma or equivalent.
• Must be over 18 years of age.
• Must be able to speak, read and write English.
• Must have administrative or property management experience.
• Understanding of and experience with Project-Based Section 8 and Tax Credit programs preferred.
• Must be able to multi-task and meet deadlines.
• Ability to communicate professionally and effectively with co-workers, residents, vendors, and corporate office staff.
• Must be proficient with Microsoft Office (Excel, Word, and Outlook).
• Operational experience as a manager or assistant manager of a similar residential apartment community is preferred but not required.

Responsibilities

• Assist the Community Manager in the daily operation of the property and lead the property and property team in the absence of the Community Manager.
• Ensure accurate and efficient completion of application, lease, and annual income re-certification paperwork.
• Complete resident interviews, leasing documents, and certifications of income to ensure the property provides housing for the families with the greatest financial need.
• File evictions in a timely manner.
• Work closely with leasing and maintenance staff with coordination of tasks.
• Answer incoming phone calls and handle them accordingly.
• Investigate and help to resolve complaints, disturbances, and lease violations.
• Coordinate with outside vendors to arrange for trash removal, maintenance, landscaping, security, and other services.

Skills

Administrative experience

Communication skills

Multi-tasking

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

ALCO is seeking an Assistant Community Manager to support daily property operations and deliver quality housing for families in need. You will handle leasing paperwork, income certifications, and coordinate with leasing and maintenance staff, vendors, and residents to maintain a welcoming, compliant property.

In the absence of the Community Manager, you may guide the team, ensure accuracy of certifications, and uphold ALCO’s commitment to service and diversity while working in a structured,