Field Services Dispatcher & Remote Support

cb20, Inc; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

cb20, Inc in New York, NY is looking for a Field Services Coordinator/Dispatch. The role involves coordinating field services, handling technical support requests, and ensuring service validation through remote tools. Excellent communication and customer service skills are a must.

The ideal candidate will have at least 2 years of experience in field service support and customer service. An AAS degree in computer science or equivalent experience is preferred.

Qualifications

• 2+ years experience with field services support.
• 2+ years experience in a customer service position.
• Familiarity with common applications such as Windows and Microsoft Office.

Responsibilities

• Coordinate and monitor field service activities.
• Support end users via tickets and requests.
• Document user cases within ITSM ticketing system.
• Prepare technician and customer for visits.
• Provide service validation at incident close.
• Collect deliverables post-incident.
• Handle escalations and questions.

Skills

Customer service skills

Technical support

Communication skills

Windows familiarity

Microsoft Office familiarity

Education

AAS in Computer Science

Tools

Service-Now (ITSM)

Job description

cb20, Inc in New York, NY is looking for a Field Services Coordinator/Dispatch. The role involves coordinating field services, handling technical support requests, and ensuring service validation through remote tools. Excellent communication and customer service skills are a must.

The ideal candidate will have at least 2 years of experience in field service support and customer service. An AAS degree in computer science or equivalent experience is preferred.